Q&A
Q: Does a low cost carrier mean low rates?
A: It means good rates committed for long periods as well as simplicity, transparency and fast responsiveness. It also means providing a top-notch, easy to understand service with no frills.
Q: Which BAF do you apply?
A: We align ourselves with TSA and apply the same BAF Formula.
Q: So in what way are you different from the other carriers?
A: We are providing a simple ocean transport solution between three ports only with no transhipments and a willingness to commit long term agreement and space guarantee.
Q: Why do you call Taicang and not Shanghai?
A: Because Taicang is closer to numerous production plants and therefore have substantial inland savings for cargo owners
Q: Do you plan to start other services?
A: We will focus on the Ningbo/Taicang/Los Angeles service for now and Depending upon customer response and commitments, we will consider other services at a later stage
Q: How to ensure you are still there 6 or 12 months from now?
A: The capital raised and the commitments we have from customers and business partners, clearly underlines the need for TCC in the market. We are here to stay
Specifically for Eastbound (US Import) customers :
Q: Do we make payments to TCC or to Norton Lilly?
A: Payments are made to: Norton Lilly International as Agents for TCC, Freight Cashier Department, 2510 W.Dunlap Avenue, Suite 650, Phoenix, AZ 85021. The freight cashier email address is usacashier@tccagency.com and details on where to submit payment will be indicated on freight bills, as well as on arrival notices. For instructions on ACH/Wire Transfer, please contact the freight cashier by calling +1-602-331-2507
Q: What is TCC's SCAC Code?
A: TCC's SCAC is TCUG
Q: What is the Firms Code for TraPac Terminal?
A: TraPac's firms code is Y258
Q: Is the TraPac terminal linked to eModal?
A: Yes, TraPac is linked to eModal. Please visit the TraPac site for more details - http://www.trapac.com
Q: How can I find cargo availability, last free day/demurrage details?
A: These details can be found in the 'Quick Check' section of the TraPac homepage - http://www.trapac.com
Q: What do we need to do to get interchanges set up for our truckers?
A: Truckers will be required to have UIIA membership. Please visit their site at http://www.uiia.org
Q: What is TraPac's hours of operation?
A: TraPac's hours are Monday through Saturday: Day Shift 08:00-16:30 , Monday through Thursday: Night Shift 18:00-02:00 , saturday wheels only - no empties/no flips. Closed on Sundays.
Q: When will arrival notices be sent? How many days prior to ETA?
A: Arrival notices are sent 5 days prior to vessel arrival. To request to have them sent via email, contact customer service by phone by calling +1-877-322-9920 or requesting by email to usaimports@tccagency.com
